Transform Your MSP Service Delivery with AI-Powered Intelligence
QuantumOps revolutionizes how MSPs and IT teams deliver service—turning reactive support into proactive, intelligent operations that work 24/7.
- Intelligent Automation - Automatically analyze, categorize, and route tickets with dual-AI validation for accuracy
- Knowledge Discovery - Transform every ticket into searchable organizational knowledge
- Conversational Intelligence - Natural language interface makes complex data accessible to everyone
- 70-80% Reduction in Manual Ticket Research
- 99% Faster and More Accurate Ticket Categorization and Triage
- 100% Improvement in Service Delivery Visibility
- 24/7 AI-Powered Operations
Integrates seamlessly with:
...and many more!
AI-Powered Support Intelligence
Transform reactive support into proactive operations with our comprehensive AI platform
Core Intelligence Modules
Q-Director
Your AI-Powered Operations Manager
Q-Director revolutionizes ticket management with intelligent automation that adapts to your workflow. Configure instant triage assist or set customizable delays for human fallback. The AI doesn't just categorize—it creates new categories and resolution categories as your business evolves, ensuring every ticket is perfectly organized from creation to closure.
Customizable Triage Timing
Choose instant AI triage or configure delays to allow human agents first attempt. Perfect for teams wanting AI as a safety net rather than primary responder.
Dynamic Category Creation
AI creates new ticket categories and resolution categories as needed, learning from your unique environment and ensuring consistent organization.
Intelligent Category Assignment
Analyzes ticket content to assign appropriate categories at creation, update, and closure. Maintains consistency across thousands of tickets.
Multi-Tier Escalation
Business hours aware with timezone support. Escalates through email, SMS, Slack, Teams, or PagerDuty based on urgency and availability.
Proprietary Semantic Memory Engine
Our proprietary engine goes beyond simple vector search to deliver truly relevant answers, not just semantically similar junk. Understands context and intent.
AI-Powered Web Research
Performs complex web searches for solutions, combining your historical data with current web results to give agents a comprehensive springboard for resolution.
Cross-Platform Data Hunting
Sherlock can hunt for data inside other connected systems, finding relevant information wherever it lives in your ecosystem.
Multi-Dimensional Similarity
Finds similar incidents across clients, users, and organizations. Identifies patterns and connections that span your entire support history.
Deep Research That Delivers Results
Sherlock doesn't just find similar tickets—it performs deep research combining your historical data with real-time web results. Every search is focused on delivering relevant, actionable answers that help agents resolve tickets faster. The emphasis is always on quality over quantity, relevance over similarity.
Sherlock
Knowledge Discovery Engine
Sherlock transforms ticket research from hours to seconds. Using our proprietary Semantic Memory Engine combined with AI web research, it delivers comprehensive, relevant solutions. Every search provides agents with actionable intelligence drawn from your history, the web, and connected systems.
Qubit
Your Conversational AI Assistant
Meet Qubit—the AI assistant that makes complex data simple. Ask questions in plain English and get instant insights about tickets, clients, metrics, and patterns. With voice capabilities and a personality inspired by "Bad Janet," Qubit transforms data exploration from a chore into a conversation.
Natural Language Interface
No more complex queries or filters. Ask "What's happening with Client X?" or "Show me our worst performing SLAs" and get instant, relevant answers.
Voice-Enabled Support
"Hey Qubit" activates your virtual service desk manager during meetings. Get real-time answers to questions without interrupting the flow of conversation.
Multi-Source Intelligence
Searches across tickets, semantic memories, and real-time data via MCP. Combines multiple data sources into comprehensive, actionable insights.
30-Minute Response Cache
Lightning-fast responses to frequently asked questions. Intelligent caching ensures instant answers while maintaining data freshness.
More Than Just a Chatbot
Qubit understands context, remembers conversation history, and provides insights that connect dots across your entire operation. Whether you're investigating a specific issue, analyzing trends, or need quick metrics for a meeting, Qubit delivers answers in seconds—not minutes.
Advanced Intelligence Features
Sentiment & Tonality Intelligence
Prevent Bad CSATs Before They Happen
Our advanced sentiment analysis monitors every interaction—inbound emails, outbound responses, and phone calls—detecting negative emotions in real-time. When frustration, anger, or dissatisfaction is detected, instant alerts enable intervention before issues escalate into bad CSAT scores.
Real-Time Emotion Detection
AI analyzes every inbound and outbound ticket action, flagging negative sentiment immediately. Catch escalating situations before they explode.
Call Sentiment Analysis
Phone call transcriptions are analyzed for emotional indicators, tone changes, and stress patterns. Know when a call is going sideways in real-time.
Multi-Channel Alerting
Instant notifications via Slack, Teams, email, SMS, PagerDuty, or custom webhooks. Ensure the right person can intervene immediately.
Proactive Quality Assurance
Every interaction is automatically QA scored for sentiment. Identify coaching opportunities and prevent customer churn through early intervention.
Comprehensive Knowledge Extraction
Extracts insights from every ticket interaction, phone call, and communication. Builds a living knowledge base that captures your organization's expertise.
User & VIP Intelligence
Automatically identifies VIP users, problem users, and preferences. Knows who likes what and when, enabling personalized service at scale.
6 Months to 6 Days
New agents service clients like veterans by accessing accumulated organizational knowledge. Reduces spin-up time from months to days.
Contextual Intelligence
Provides crucial context to other modules, ensuring Q-Director, Sherlock, and Qubit deliver quality results based on comprehensive historical knowledge.
Semantic Memory Engine
Proprietary Organizational Intelligence
Our proprietary Semantic Memory Engine isn't just vector search—it's a sophisticated system that extracts knowledge from every interaction. It knows your VIPs, problem users, and preferences, transforming new agents into veterans in days, not months. This living knowledge base ensures every module delivers contextually relevant results.
Smart Agent Monitoring
Real-Time Workforce Intelligence
Beyond simple presence tracking, our agent monitoring provides deep workforce intelligence. From ensuring coverage and preventing mass departures to personality analysis and burnout detection, stay ahead of employee dissatisfaction while ensuring agents deliver their best service. Real-time alerts notify management when intervention may be needed.
Coverage & Accountability
Ensures adequate coverage at all times, prevents too many agents from leaving simultaneously, and maintains accountability through time clocking and break tracking.
Appointment & Break Management
Reminds agents about appointments, allows pre-scheduling of lunches and breaks, and provides managers with daily summaries and SDM support modules.
Personality & Psychoanalysis
Advanced behavioral analytics detect early warning signs of burnout, stress, and disengagement, enabling proactive intervention before service quality declines or valuable team members leave.
Proactive Management Alerts
Real-time notifications when something might not be right. Stay ahead of employee dissatisfaction and ensure consistent service delivery.
Beyond Basic Time Tracking
Smart Agent Monitoring helps build a thriving support team by ensuring sustainable workloads and healthy work environments. It gives managers the insights needed to support agent wellbeing, prevent burnout, and maintain the kind of workplace where people want to stay and grow.
Speaker Diarization
Azure Speech Services identifies who said what in every conversation, creating searchable transcripts with speaker labels and timestamps.
AI-Powered Analysis
AI extracts commitments, action items, technical issues, and customer sentiment from every call—nothing falls through the cracks.
Sentiment Tracking
Real-time emotion detection highlights critical moments. Know when customers are frustrated, satisfied, or need escalation.
Quality Assurance Automation
Automatically score calls based on customizable criteria. Identify training opportunities and ensure compliance without manual review.
Call Intelligence
Transform Every Conversation into Insights
Automatically import, transcribe, and analyze every call recording. Our AI extracts commitments, identifies issues, tracks sentiment, and links everything back to tickets—turning phone conversations into searchable, actionable intelligence that improves service quality.
HaloPSA Embedded Intelligence
AI Insights Without Leaving Your Workflow
Experience QuantumOps directly within HaloPSA. Secure iframe dashboards appear on every ticket and client record, providing real-time AI analysis, similar incidents, support trajectories, and predictive insights—all without switching applications. Updates happen in real-time, ensuring agents always have the latest intelligence at their fingertips.
Ticket Dashboard Features
Every ticket displays a comprehensive real-time dashboard showing AI-generated summaries, triage recommendations, similar incidents with solutions, support trajectories for step-by-step resolution, health scores, and actionable insights. Engineers get expert guidance without leaving HaloPSA.
Client Dashboard Intelligence
Each client record includes real-time predictive analytics forecasting future support needs, recurring issue identification, trend analysis with visualizations, and AI-powered insights for management. Transform reactive account management into proactive client success.
Visual Workflow Builder
Drag-and-drop automation for user onboarding and offboarding. Create complex workflows spanning multiple platforms without writing code.
Automated User Provisioning
Complete user lifecycle management from AD/Azure creation to Microsoft 365 licensing, group memberships, and documentation updates.
Intelligent Offboarding
Ensure nothing is missed when employees leave. Disable accounts, revoke licenses, update documentation, and notify stakeholders automatically.
Cross-Platform Workflows
Build automations that span your entire stack. From ticket creation to user provisioning to documentation updates—all in one flow.
Workflow Automation Platform
Visual Automation Across Your Entire Stack
Transform manual processes with our visual workflow builder. Automate user onboarding and offboarding across AD, Microsoft 365, documentation platforms, and ticketing systems. What once took hours now happens in minutes, with perfect consistency and complete audit trails.
QuantumOps Pricing
Choose the deployment model that works best for your organization
All-Inclusive
Everything included, simple monthly pricing
• Latest AI models: Claude Sonnet 4 & GPT-o3
• Dual AI validation on every ticket
• Call transcription & analysis
• All search & infrastructure costs
Bring Your Own Keys
For organizations with AI API access
• Use your OpenAI & Anthropic keys
• You choose your AI models
• Same features & support
• Predictable platform-only cost
How does QuantumOps differ from traditional MSP tools?
Unlike traditional MSP tools that focus on basic task automation and workflow management, QuantumOps introduces true intelligence into every aspect of service delivery. It understands tickets in context, learns from every interaction, and builds a comprehensive knowledge network that grows more valuable over time, representing a shift from reactive to proactive service delivery.
Is QuantumOps suitable for small MSPs?
Yes, QuantumOps offers scalable solutions that provide affordable service delivery management for small MSPs without the need for dedicated personnel. The platform supports business growth while ensuring consistent quality of service.
How does QuantumOps benefit large MSPs?
For large MSPs, QuantumOps augments existing teams with advanced AI capabilities to enhance efficiency. It provides actionable insights for proactive service management and decision-making, helping larger organizations optimize their operations at scale.
How secure is QuantumOps?
QuantumOps employs advanced security measures including data protection protocols, sophisticated permission management, comprehensive activity tracking, and threat prevention. It also includes features for regulatory compliance, advanced privacy controls, sophisticated threat assessment, and automated compliance checking.
What efficiency gains can MSPs expect?
QuantumOps can cut meeting preparation time by 40-60%, reduce ticket resolution time by 40-60%, and decrease management overhead by 30-40%. The platform also reduces platform-switching by 50-70% and the occurrence of stale tickets by 60-80%.
How does QuantumOps improve service quality?
QuantumOps boosts first-time fix rates by 30-50%, increases first-contact resolution rates by 25-35%, ensures accurate and consistent delivery of information, and minimizes errors in data reporting while enhancing collaboration outcomes.
How does QuantumOps impact client relationships?
QuantumOps strengthens client trust and reduces escalations by 40-60%, boosts client satisfaction scores by 45%, increases client retention by 15-25%, and enables faster response to potential issues by 80%.
What ROI can MSPs expect from implementing QuantumOps?
MSPs can expect returns through multiple channels: operational cost reduction of 30-40%, improved resource utilization of 25-35%, reduction in manual tasks by 40-50%, improvement in information access by 60-70%, better resource utilization by 30-40%, reduction in errors by 50-60%, and increase in team efficiency by 25-35%.